Terms & Conditions

LEGALS
Now we need to tell you all the legal stuff – yes…yawn…we understand it’s not the most exciting read, but it’s important stuff. So why not pop the kettle on, reach for the biscuits and put your feet up? (You can always print the lot out and doodle in the margins…)

Information about us
Now http://www.eatsleepdoodle.com/ is operated by Stitch Designworks Limited (that’s ‘we’ from now). We are registered in England and Wales under company number 4186140 and with our registered office at Senate Court, Southernhay Gardens, Exeter EX1 1NT and trading address at Cranston House, 5 Wain-A-Long Road, Salisbury, Wiltshire, SP1 1LJ.

Our VAT number is GB 887559547

Cookie Policy
The eatsleepdoodle cookie policy applies to this website, with the aim of making your visits as smooth and seamless as possible. Do read the information below to find out more about Cookies and how we use them and if, after that, you decide you’d rather not accept our Cookie Policy then we would ask you not to use this site.

What are cookies?
Cookies are small text files that websites send to your computer – they’re a bit like your internet identification card. Cookies let our website know if you’ve been here before so you can quickly access relevant information – like past orders, addresses etc - and don’t go numb having to endlessly fill in the same forms over and again.
Cookies are not computer programs, they can’t be used to spread viruses and can't read any other stuff saved on your computer or mobile device.
For further information about cookies see http://en.wikipedia.org/wiki/HTTP_cookie, and to read more about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies


How does eatsleepdoodle use cookies?
eatsleepdoodle collects a number of cookies to improve your overall experience of the site. We gather data about how you are using the website – how often you come, which pages you visit, for how long etc – so that we can continue to improve the overall experience for you.
Here at eatsleepdoodle we understand how important it is that you trust us and our website, so we will always do our utmost to respect and protect your privacy.

Privacy Policy
Any information collected by eatsleepdoodle (and our parent company Stitch Designworks Limited) is managed and processed in accordance with the Data Protection Act 1998.

We may collect and process the following types of information provided by you:
Your name
Your address
Your e-mail address
Your telephone number
Your credit/debit card details
Your delivery address

We only collect this information so that we can fulfill your orders and send you news about eatsleepdoodle products and services – sometimes this does mean passing on data to other companies such as our warehouse and fulfilment partners, but we will never share or sell your information with any third party except for the purpose of processing your order.

Contact us
If you have any questions about your personal data or our Privacy Policy, if you wish to correct any data about yourself that you feel to be inaccurate, or if you’d rather not receive offers or contact from us by email, please just email us and we’ll get it sorted.

Terms of Trading

By ordering any eatsleepdoodle products, you agree to our terms and conditions – if for any reason you don’t accept the terms and conditions, then sadly you won’t be able to order from our site. So if you’ve got any questions at all relating to the terms and conditions, do contact us by e-mail or call us on +44 (0)1722 325304. 

Your status
By registering as a customer and submitting an order to us through our website, you guarantee that:
- the personal information and payment details you provide are true, accurate, current and complete in all respects

- you will notify us immediately of any changes to your Personal Information by e-mail, or calling us on +44 (0) 1722 325304 between 9am-5.00pm Mon - Fri (BST)
- you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use

- if the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the billing details
- You are over 18

Product descriptions
We do our very best to ensure that products on our Website are shown as accurately as possible, and that the product descriptions and specifications are correct and up to date. But colour reproduction and image representation will vary from one device to another, depending on your display capabilities and colour settings, leading to some variation. Just saying.

Pricing policy
The prices for all products on the eatsleepdoodle website are set in GBP – prices displayed in other currencies are conversions automatically calculated using the rates on xe.com, which are updated twice a day. Currency conversions (ie prices displayed in currencies other than GBP) may therefore vary slightly from the actual price you pay, due to fluctuating exchange rates.

Our website will use your IP address to detect your location and automatically display prices in your home currency.
You can choose to override this by selecting GBP or another currency from the drop down menu at the top right of the page.
All prices are inclusive of VAT. There may be additional charges for delivery.

We are meticulous about accuracy but we all have off days so it’s just possible that, very occasionally, despite our best efforts, a product might be incorrectly priced. We usually confirm prices as part of our dispatch process so that, where a product’s correct price is less than the website stated price we will, of course, charge you the lower amount.

If a product’s correct price is higher than the price stated on our site, we’ll feel shamefully embarrassed and get in contact with you to agree next steps. Heads will undoubtedly roll.

VAT is deducted from all export orders but any customs or import duties will be your responsibility.

How the contract is formed between you and eatsleepdoodle
After placing your order, you’ll get an e-mail from us acknowledging that we have received your order. Here’s a proper legal bit - your order constitutes an offer to us to buy a product, but our acknowledgement doesn’t mean your order has been accepted. All orders are subject to acceptance and we’ll confirm acceptance by sending an e-mail confirming when the product has been dispatched.

The contract between us is formed when we send you this Dispatch Confirmation (aha!). The Contract will relate only to the products whose dispatch we have confirmed in the Dispatch Confirmation. Got it?

Orders
All orders are subject to availability, natch.
We’ll send to you an order acknowledgement e-mail detailing the products you have ordered. This e-mail is not an order confirmation or order acceptance. (Very well done if you spotted we already said that earlier – you are paying attention!)

If you don’t get an acknowledgement email from us within 5 working days, do contact us by email or by phone on +44 (0)1722 325304. But if there’s a problem with your order, we’ll normally have contacted you first!

Payment methods
We accept online payment by credit card using PayPal who will verify and authorise your card payment.
We cannot accept cash or cheques as payment for online orders.

Order cancellation
You can cancel your order (once it’s been accepted by us) for any reason, up to the point of dispatch. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days.
If you wish to cancel your order please contact us PRONTO by email or by phone on +44 (0)1722 325304 between 9am and 5pm Monday to Friday (BST).

Consumer rights
If you are contracting as a consumer, you may cancel a contract at any time within seven working days, beginning on the day after you received the products – this is called the cooling-off period. (Is it getting chilly in here?). In this case, we’ll give you a full refund of the price you paid for the products as set out in our refunds policy.
To cancel a contract, you just need to inform us in writing and return the product(s) to us immediately, in the same condition you received them in, and at your own cost and risk. This doesn’t affect your statutory rights.

Law
Our Terms and Conditions have been designed for use within the United Kingdom. These Terms and Conditions and all matters connected with any order you place are governed by the laws of England and you agree irrevocably to submit to the exclusive jurisdiction of the courts of England.